What Edinburgh businesses get
A complete IT department for a fixed monthly fee, run by people you can get on the phone.
A helpdesk that answers
Phone, email or Teams message, picked up by an engineer who knows your setup. Most problems are fixed remotely in minutes, with no ticket caps.
On site within the hour
When something needs hands, an engineer drives in from Livingston. Haymarket, the Gyle, the city centre and Leith are all inside the hour.
Microsoft 365 done properly
Licensing, security baselines, SharePoint structure, joiners and leavers, all monitored continuously through Watchmont, our in-house platform.
Microsoft 365 management →Security and Cyber Essentials
MFA, managed antivirus, backups and phishing training, plus Cyber Essentials certification for firms that supply the Scottish Government and other public bodies.
Cyber Essentials in Scotland →Phones and connectivity
Teams Phone, hosted VoIP, broadband and leased lines, ordered, installed and supported by the same team that runs your IT.
Business phone systems →IT consultancy and planning
A yearly IT roadmap and budget, so hardware refreshes, licence renewals and security improvements are planned rather than sprung on you.
Why Edinburgh firms choose a provider in Livingston
We are not in the city centre, and we think that works in your favour.
No city-centre overheads
Our office is at Munro House in Livingston, so you are not paying for a George Street address in your monthly fee.
The same engineers every time
A small, long-serving team. The person who picks up the phone is usually the person who set your system up.
Remote first, on site when it counts
Most issues are fixed remotely within minutes. For the rest, we are on the M8 and at your door within the hour.
A fixed price, no long lock-in
One monthly figure per user, agreed after a short audit of what you have. No surprise invoices and no multi-year contract.
We also support businesses across the rest of Scotland and the UK, so any offices you have outside Edinburgh are covered by the same team.
Where we work in Edinburgh and the Lothians
On-site visits across the city and the surrounding towns, with remote support everywhere.
Also see: IT support in Livingston and West Lothian · IT support across Scotland
Who we support
Owner-managed and professional firms that depend on their IT and have no in-house team.
- ✓Law firms and solicitors
- ✓Accountancy practices
- ✓Estate and letting agencies
- ✓Charities and third-sector organisations
- ✓Architects and construction firms
- ✓Financial and professional services
- ✓Care providers
Ready for IT support that answers the phone?
Book a free, no-obligation IT audit. We will review your current setup, tell you what is at risk, and give you a fixed monthly price.
IT support in Edinburgh: common questions
Do you have an office in Edinburgh?
No. Our office is at Munro House in Livingston, about 15 miles west of the city on the M8, and we have supported Edinburgh businesses from there since 2005. Most support is remote, and an engineer can be on site in Edinburgh within the hour when hands-on work is needed.
How quickly can an engineer get to our Edinburgh office?
Usually within the hour during business hours, 08:00 to 18:00 Monday to Friday. Before that, our helpdesk responds in under 30 minutes on average and resolves most issues remotely, so a visit is often not needed at all.
Do you cover East Lothian and Midlothian?
Yes. We support businesses in Musselburgh, Dalkeith, Bonnyrigg and the surrounding towns in the same way as Edinburgh: remote support first, with on-site visits when they are needed.
Can you take over from our current Edinburgh IT provider?
Yes, and we handle the handover for you. We document your systems, collect the admin passwords and licences your current provider holds, and run in parallel for a short period so nothing is dropped.
How much does IT support cost in Edinburgh?
It is priced per user per month and depends on what is included: helpdesk only, or helpdesk with Microsoft 365, security and device management. After a short audit of your current setup we give you a fixed monthly figure, with no long lock-in.
Do you offer IT consultancy as well as support?
Yes. Every managed client gets a yearly IT roadmap and budget, and we take on standalone projects such as Microsoft 365 migrations, Cyber Essentials certification, office moves and phone system replacements.