What local IT support includes
Everything a growing business needs from an IT department, without employing one.
Unlimited helpdesk
Call, email or message us. Remote support for every user, every issue, with no ticket caps or per-incident charges.
On-site engineers
When remote support is not enough, an engineer comes to you. We are ten minutes from most of Livingston and within an hour of Edinburgh and Falkirk.
Proactive monitoring & patching
Servers, laptops and Microsoft 365 are monitored around the clock and patched on a schedule, so most problems are fixed before anyone notices.
Microsoft 365 management
Licensing, security baselines, joiners and leavers, and continuous monitoring through Watchmont, our in-house platform.
Cyber security & Cyber Essentials
Managed antivirus, MFA, backups and phishing training. As a Cyber Essentials Certification Body we can certify you too.
Phones & connectivity
Business phone systems, Teams calling, broadband and leased lines, all supported by the same team.
Digital transformation services in Livingston and West Lothian
Digital transformation is a grand name for a practical job: replacing the server in the cupboard, the phone system on the wall and the spreadsheet everyone emails around with tools that work from anywhere. We plan it, deliver it in stages and support it afterwards, all from the same Livingston office.
Server to cloud
Move files, email and line-of-business apps from an ageing on-site server to Microsoft 365, SharePoint and Azure, with nothing lost and no downtime in working hours.
Microsoft 365 migration →Phones that work anywhere
Replace PSTN lines and the box on the wall with Microsoft Teams Phone or a hosted system before the PSTN is switched off in January 2027.
Business phone systems →Secure hybrid working
Company laptops managed through Intune, with multi-factor sign-in and Conditional Access, so staff can work from home or on site without a VPN and without the risk.
Cyber security →Automation and AI
Power Automate workflows and Microsoft 365 Copilot, rolled out with the right permissions so the time saved is real and confidential data stays where it should.
Talk to us →Every project starts with a free IT audit and a costed roadmap, so you know the order of work and the monthly figure before anything changes.
Where we work
Our office is in Livingston, so most of our clients are within half an hour. Remote support covers the whole of the UK.
Also see: Microsoft 365 support in Livingston · IT support in Edinburgh ·IT support across Scotland
Who we support
We work with owner-managed businesses that depend on their IT and have no in-house team.
- ✓Accountancy practices
- ✓Law firms and solicitors
- ✓Estate agencies
- ✓Construction and trades
- ✓Care providers
- ✓Charities
- ✓Professional services
Talk to an IT company that is actually in Livingston
Book a free, no-obligation IT audit. We will look at your current setup, tell you what is at risk, and give you a fixed monthly price.
IT support in Livingston: common questions
Do you provide on-site IT support in Livingston?
Yes. Our office is at Munro House, Quarrywood Court, Livingston, and our engineers visit clients across West Lothian, Edinburgh and Central Scotland. Most issues are resolved remotely within minutes, and we come out when hands-on work is needed.
How quickly do you respond to a support request?
Our average response time is under 30 minutes during business hours, 08:00 to 18:00 Monday to Friday. Urgent issues that stop people working are prioritised ahead of everything else.
Do you support businesses outside West Lothian?
Yes. Remote support works the same anywhere in the UK, and we travel for on-site work when it is needed. Around half of our clients are in West Lothian and Edinburgh; the rest are spread across Scotland and England.
How much does managed IT support cost?
It is priced per user per month, depending on what is included: helpdesk only, or helpdesk plus Microsoft 365, security and devices. We give a fixed monthly price after a short audit of your current setup, with no long lock-in.
Can you take over from our current IT provider?
Yes, and we do it regularly. We document your systems, collect the passwords and licences your current provider holds, and run both in parallel for a short handover so nothing drops.
Do you offer digital transformation services in Livingston and West Lothian?
Yes. Most of our project work for local businesses is exactly that: migrating from an on-site server to Microsoft 365 and SharePoint, replacing a traditional phone system with Teams Phone or hosted VoIP, setting up secure remote working, and automating routine admin with Power Automate and Copilot. We scope it with a free IT audit, deliver it in stages and support it afterwards under the same managed IT agreement.
Is TheLogic a managed service provider (MSP)?
Yes. We are a managed service provider based at Munro House in Livingston and have been since 2005. A fixed monthly fee covers your helpdesk, monitoring, patching, security and Microsoft 365 management, rather than paying by the hour when something breaks.